Terms & Conditions

Welcome to Mascota Bella. By accessing or using our website [www.mascotabella.com] (“Site”), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Company Information

Mascota Bella is a brand specializing in premium pet accessories, operating from Cluj-Napoca, Romania.

2. Products & Orders

  • We make every effort to ensure product descriptions, images, and pricing are accurate.

  • Orders are subject to availability. If an item is out of stock, we will notify you by email.

  • We reserve the right to refuse or cancel orders in case of suspected fraud or incorrect pricing.

3. Pricing & Payments

  • All prices are shown in EUR and include VAT where applicable.

  • We accept major payment methods (credit/debit cards, PayPal, etc.).

  • Payment is processed securely via our checkout system.

4. Shipping & Delivery

  • We ship across Europe with trusted logistics partners.

  • Estimated delivery time: 5–12 business days (may vary depending on location).

  • Any customs or import duties are the customer’s responsibility.

5. Returns & Refunds

  • You may return most items within 14 days of delivery (see our Return Policy below).

  • Returned items must be unused, in original packaging, and in resellable condition.

  • Refunds are processed within 7–10 business days after we receive and inspect the return.

6. Intellectual Property

  • All content on this Site (logo, text, images, product designs) is the property of Mascota Bella.

  • You may not reproduce, copy, or use our branding without prior written consent.

7. Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our products.

  • Pet owners are responsible for ensuring correct product usage and pet safety.

8. Governing Law

  • These Terms are governed by the laws of Romania and the European Union.

For any questions, please contact us at:
📧 support@mascotabella.com