Return Policy

We want you (and your pet 🐾) to be happy with your purchase. If you are not satisfied, you may return eligible items under the following conditions:

1. Eligibility

  • Returns must be initiated within 14 days of delivery.

  • Items must be unused, in original packaging, and in resellable condition.

  • Personalized, custom, or final-sale items cannot be returned unless defective.

2. Process

  1. Contact us at 📧 returns@mascotabella.com with your order number and reason for return.

  2. We will provide instructions and a return address.

  3. Ship the item back to us (you are responsible for return shipping costs).

3. Refunds

  • Once we receive and inspect your return, we will notify you.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable.

4. Exchanges

  • If you wish to exchange for a different size or product, please return the original item and place a new order.

5. Damaged or Incorrect Items

  • If you receive a defective or wrong item, contact us within 48 hours of delivery with photos.

  • We will arrange a replacement at no extra cost.