Shipping Policy

We aim to deliver your orders quickly and safely across Europe.

1. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed the next working day.

2. Shipping Methods & Times

• Standard delivery: 5–12 business days within Europe.

• Shipping carrier depends on destination (DPD, GLS, DHL, or local partners).

• Tracking number will be provided once your order is shipped.

3. Shipping Costs

• Calculated at checkout based on weight and destination.

• Free shipping may apply for orders above a certain value (see promotions on our site).

4. Customs & Duties

• For countries outside the EU, import duties/taxes may apply.

• Customers are responsible for these charges.

5. Delivery Issues

• If your package is delayed, damaged, or lost, please contact 📧 support@mascotabella.com within 7 days of the estimated delivery date.

• We will work with the carrier to resolve the issue.